petmax-ca.com FAQs

Ordering & Shipping

How long does shipping take?
Delivery times vary depending on your location. Most orders arrive within 3-7 business days. You’ll receive tracking information once your order ships.

Do you offer free shipping?
Yes! We provide free standard shipping on orders over a certain amount. Check our website at petmax-ca.com for current promotions.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations may not always be possible. Contact us immediately if you need assistance.

Returns & Refunds

What’s your return policy?
We accept returns within 30 days of purchase for unused, unopened items with proof of purchase. Some exclusions apply. Visit petmax-ca.com for details.

How do I initiate a return?
Start the process by visiting our Returns Center at petmax-ca.com. You’ll receive instructions via email.

When will I get my refund?
Refunds are processed within 5-10 business days after we receive your return. The timing depends on your payment method.

Products & Inventory

Are your products authentic?
Absolutely! We source all products directly from trusted manufacturers and authorized distributors.

Why is an item out of stock?
Popular items sell out quickly. Restocks happen regularly—sign up for notifications on product pages.

Do you carry prescription diets?
Yes! Browse our selection of veterinary-recommended foods at petmax-ca.com.

General Questions

Do you have physical stores?
We operate as an online-only retailer to offer competitive pricing and convenience.

How do I contact customer service?
For the fastest help, visit our Support Center at petmax-ca.com.

Where can I find product manuals?
Download manuals for your purchases at petmax-ca.com.